GoWhere? uses location and journey details to help you find transport options and nearby bus stops. Trip history and saved stops are stored on your device. Transport requests pass through our backend and relevant service providers. The app includes Google AdMob advertising.
1. Who we are
This policy describes how Mobivation.com.sg (“we”, “us” or “our”) handles information when you use GoWhere? (“the app”). For privacy questions or requests, email mobivation.sg@gmail.com. Our website is www.mobivation.com.sg.
2. Information used by the app
- Location: With your device permission, the app accesses your current location to populate your starting point and find nearby bus stops. Location may be requested automatically while using the app or when you tap a location control. The app does not implement continuous background location tracking.
- Journey and search details: Place searches, origin and destination coordinates, transport mode, bus-stop codes and bus service numbers are used to provide search results, routes and arrival information.
- On-device records: The app stores recent planned trips, including place names and coordinates, saved bus stops, EULA acceptance version and time, and an interaction counter used to determine when to show an interstitial advertisement. No user account is required.
- Technical information: Network requests expose information such as IP address and request metadata to the servers receiving them. Hosting and service providers may record request URLs, timestamps, response status, diagnostic information and other operational logs. URLs may contain search terms or journey coordinates.
- Advertising information: Google Mobile Ads SDK may collect and share IP address, app and ad interactions, diagnostics, and device or account identifiers, including advertising identifiers where available. IP addresses may be used to estimate approximate location. Collection depends on platform, permissions and advertising configuration.
- Support messages: If you contact us, we receive your email address and information you include in the message. Please avoid sending unnecessary sensitive information.
3. How information is used
Information is used to find places and nearby stops, plan journeys, display routes and arrivals, remember your preferences and history, record agreement to the EULA, provide and measure advertising, respond to support requests, and diagnose or prevent errors, abuse and fraud.
4. Advertising
The app displays banner and interstitial advertisements supplied by Google AdMob. Google and its advertising partners may use collected information to deliver and measure ads, personalise ads where permitted, and prevent fraud. The app does not explicitly send your planned-trip coordinates or saved history to AdMob as custom advertising data.
Read How Google uses information for advertising and Google Mobile Ads SDK data disclosures. Available advertising and tracking controls depend on your operating system and Google settings. Limiting advertising identifiers does not necessarily stop all advertising-related data processing or remove ads.
5. Storage and retention
Recent trip history is limited to the latest 20 saved entries and can be deleted through History. Saved bus stops and other preferences remain on your device until removed, replaced or cleared. Device backup or restoration services may retain or restore app data according to your device settings.
Our backend temporarily caches transport reference data and bus-arrival responses to improve performance. Hosting logs and third-party records have retention periods governed by the applicable service configuration and provider policies; clearing history on your device does not delete these records. Support correspondence is retained as needed to address the request and any associated legitimate business or legal requirements.
6. Your choices and requests
- Allow, restrict or revoke location permission in your device settings. You can enter locations and select bus stops manually when location access is unavailable.
- Delete individual trips or clear trip history through History, and remove saved stops using the bookmark control.
- Use available device controls to clear app data or uninstall the app. Check backup settings separately if you want to manage backed-up copies.
- Review advertising and tracking controls in your device or Google settings.
- Email mobivation.sg@gmail.com to request access to or correction of personal data we hold, withdraw consent where applicable, request deletion, or raise a privacy concern. We may need information to verify and locate your records. Requests are subject to applicable law and lawful retention requirements.
7. Security and international processing
The app uses HTTPS for production backend, map and transport requests. Transport API credentials are kept on the backend rather than embedded in the app. No transmission or storage system can be guaranteed completely secure.
Although the backend is configured in Singapore, advertising, hosting, geocoding, support and other providers may process information in other countries. Their privacy policies explain their international processing practices and safeguards.
8. Children
The app is a general public transport utility and does not request a user's age or date of birth. Parents and guardians should supervise children's use of location features and advertisements. Contact us if you believe a child has supplied personal information that requires attention or removal.
9. External links and policy changes
Links and advertisements may take you to third-party services whose privacy practices we do not control. This policy may be updated when the app or its data practices change. The date above identifies the latest revision. Any additional notice or consent required by applicable law will be provided as appropriate.
10. Contact
Mobivation.com.sg
Privacy enquiries: mobivation.sg@gmail.com
Website: www.mobivation.com.sg